Refund and Returns Policy

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Overview

OOur refund and returns policy applies only to damaged, defective, or incorrect items reported within 24 hours of delivery. Since Orileaf deals in premium natural and organic consumable products, we cannot accept returns or provide refunds for items that have been opened, used, or simply because of a change of mind. To complete your return or replacement request, we require a receipt or proof of purchase along with an unboxing video

Refunds

Once your refund request (with unboxing video) is received and verified, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5-7 working days.

Exchanges

We only replace items if they are defective, damaged in transit, or if you received the wrong product. If you need to exchange it for the same item, please contact our support team immediately with the proof of damage.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once the issue is verified by our team

Shipping returns

In most cases of damaged products, we do not ask you to ship the product back. However, if a physical return is necessary for inspection, our team will guide you. You will be responsible for paying for your own shipping costs for returning your item unless the error was entirely from our side.

Need help?

Contact us at [orileafglobal@gmail.com] or message us on WhatsApp for